Draft replies to reader questions waiting in moderation

CommentsIntermediate~10 min

Before you start

The connected user needs the moderate-comments capability. Switch on Get pending comments and Get post, and Create comment for the write pass. Create comment always creates the reply as pending, never published.

The comment queue mixes spam with the comments you actually want: a reader asking whether the recipe works with oat milk, or which version of the plugin a tutorial used. Those deserve an answer, and they are the ones that wait longest because answering takes thought.

Let the agent draft each answer from the post itself. You approve the words, and the reply still waits for you in moderation.

The prompt
Help me answer reader questions in the comment queue.
1. Read the pending comments. Pick out the genuine questions and skip
spam and comments that are not questions.
2. For each question, read the post it is on.
3. Draft a reply of two to four sentences, answering only from what the
post says. If the post does not answer it, write "I will check and come
back to you" instead of guessing. Never answer anything about prices,
refunds, orders or legal matters; flag those for me.
4. Show me a table: comment ID, the post, the question, your draft. Wait.
5. Post only the replies I approve, word for word, as replies to the
original comment on the same post.
6. List the replies now waiting in moderation, with links to the posts,
and tell me which original questions are still unapproved, so I can
approve those first.
Do not approve, spam or trash any comment in this run.

Why this is safe to run

Nothing is posted until you approve each reply’s exact words. Even then, Create comment always creates the reply as pending, so it reaches the site only when you approve it in Comments. The prompt keeps moderation of the original comments out of this run entirely.

Replies are linked to the comment they answer, and the tool refuses a parent comment from a different post, so a reply cannot land under the wrong question. Comment reads never return an email or IP. Create comment is off until you enable it, and each call lands in the Activity Log.

Already connected? Ask your agent to draft replies to the questions in your comment queue, and approve them one by one.

How it works

  1. Read the pending comment queue and pick out real questions.
  2. Read the post each question is on.
  3. Draft a reply of two to four sentences based only on the post.
  4. Post each approved reply as a pending reply to the original comment.
  5. List the replies now waiting for your approval.

Questions

Will the replies appear on the site straight away?
No. Create comment always creates the comment as pending, even for a user who could approve comments. You approve each reply in Comments like any other.
Who is the reply from?
The connected agent user. If you want replies under your own name, connect as yourself, or edit the reply in Comments before you approve it.
Can it see the commenter's email?
No. Comment reads never return an email address or IP.